Privacy Policy

1. Introduction

Welcome to My Qaswa ("we," "us," or "our"). We are deeply committed to protecting the privacy and dignity of every pilgrim and user who entrusts us with their data during the most sacred journey of their lives. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application and website at myqaswa.com.

By using My Qaswa, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Details: Your role (Pilgrim or Agent), travel preferences, and group membership information.
• Booking Inquiries: Package inquiries, WhatsApp contact interactions initiated through the app.

2.2 Information Collected Automatically

• Location Data: Real-time GPS coordinates when the Live Group Map or Sacred Companions features are active. Location sharing is entirely opt-in and can be disabled at any time.
• Device Information: Device type, operating system, app version, and battery level (for Agent safety monitoring, with your explicit consent).
• Usage Analytics: Pages visited, features used, and in-app interactions to improve the product.

2.3 Information from Third Parties

• If you sign in via Google or Apple, we receive your name and email from those providers per their privacy policies.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the My Qaswa app and its features
• Enable real-time group safety coordination (Live Group Map, SOS alerts)
• Connect you with Hajj & Umrah package agents via WhatsApp
• Deliver personalised ritual guidance, duas, and educational content
• Send important service notifications, safety alerts, and app updates
• Comply with applicable laws and regulations
• Prevent fraud, abuse, and security threats

We do not sell your personal data to third parties. Ever.

4. Location Data — Special Considerations

Because My Qaswa operates in densely crowded and sacred environments, location sharing is a core safety feature. We treat this data with the highest level of care:

• Location is only shared within your group (Pilgrim ↔ Agent) and never with third parties.
• Location sharing is opt-in and can be revoked from your device settings at any time.
• Location data is transmitted securely and is not stored beyond your active session unless you opt into extended history for safety review.

5. Data Sharing

We share your data only in the following limited circumstances:

• Within Your Group: Location and safety status shared with your Agent or group members (as described above).
• Service Providers: Trusted infrastructure providers (hosting, analytics) who process data on our behalf under strict data processing agreements.
• Legal Requirements: When required by law, court order, or to protect the safety of our users.
• Business Transfers: In the event of a merger or acquisition, users will be notified in advance.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time by contacting us at privacy@myqaswa.com. We will process deletion requests within 30 days.

7. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits. However, no system is completely secure. We encourage you to use a strong password and keep your app updated.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for location sharing or marketing communications
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@myqaswa.com.

9. Children's Privacy

My Qaswa is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of My Qaswa after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: