Account Security

Account Deletion & Data Removal

Last updated: July 10, 2026 · Dedicated to preserving the privacy and data rights of our pilgrims.

At My Qaswa, we respect your privacy and data ownership. If you wish to close your account and permanently remove your personal information from our servers, you have two options. Please review the details below to proceed.

Option 1: Delete In-App (Instant)

The easiest and fastest way to delete your account is directly inside the My Qaswa mobile application. This immediately purges your account from our live servers.

How to do it:

  1. 1Open the My Qaswa app on your mobile device.
  2. 2Go to your Profile> screen.
  3. 4Scroll to the bottom and tap Delete Account.
  4. 5Confirm the deletion pop-up to immediately complete the process.

Option 2: Email Request (2-3 Days)

If you have already uninstalled the app or are unable to log in, you can submit a manual deletion request. We will verify your identity and delete your account.

How to request:

Send an email to from your registered email address, or specify your registered phone number, stating that you wish to delete your account.

Send Deletion Email

Data Deletion & Retention Information

What data is deleted permanently?

When your account deletion is processed, the following information is permanently and irreversibly removed from our servers:

  • Your personal profile (name, phone number, email address, profile picture URL)
  • Your role settings (whether registered as Pilgrim or Agent)
  • Real-time coordinates and historical location logs used by the Live Group Map feature
  • Your group coordination details and memberships in Pilgrim Groups
  • Active and resolved SOS/emergency alerts

What data is kept and for how long?

We prioritize data minimization, but some logs are retained for legal, compliance, or security purposes:

  • Audit and Security Logs: Basic system action logs (e.g. account creation time, deletion request time) are kept for up to 90 days in secure, read-only system backups before being automatically overwritten.
  • Financial & Regulatory Records: If you made direct package bookings or payments via travel agencies, we may be legally required to retain transaction details (billing details, package ID, date) according to local financial and travel industry regulations. These records are securely archived and never used for marketing.

How long does manual deletion take?

Once we receive your deletion request email at contact.myqaswa@gmail.com, we will compare the email address or phone number provided with our Firestore database to verify your ownership of the account. Once verified, the deletion is completed within 2 to 3 business days.

Questions or Concerns?

If you have any questions about this process or want to clarify what data is currently stored in your account, please reach out to our privacy team at .

Back to Home